Troubleshooting SIP Trunks

Notice: This blog entry has nothing to do with elephants sipping water through trunks. Now that that...
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Do Out-of-Order Packets Affect VoIP?

Some things are never out-of-order. In a busy deli at lunch time, you must take a number and wait yo...
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How Does VoIP Work? Details on the SIP and RTP Protocols

You pick up a handset, dial a number, it rings, and someone answers. How hard can it be? Actually, a...
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Where Does Latency Come From and How Do You Control It?

"Are we there yet?" The age old question evokes images of family vacations that involve long drives ...
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Where Does VoIP Packet Loss Come From? Detecting and Preventing VoIP Packet Loss

Your network infrastructure is very similar to our road infrastructure: Sometimes, your daily commut...
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Monitoring and Troubleshooting Cloud Services: A Higher Standard

As a kid, cloud monitoring meant going outside and looking for new shapes created by clouds in the s...
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Where Does VoIP Jitter Come From?

When you first learn about ‘jitter’, you might think it’s a resurgence of a 1940’s dance craze.  Hap...
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Diagnose and Fix Packet Loss in Your Network

Packet Loss and Its Causes Simply put, packet loss is when packets of data being transmitted through...
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What is Network Troubleshooting?

Network troubleshooting is the combined measures and processes used to identify, diagnose and solve ...
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Licensing Without Pain

We recently interviewed a number of IT Managers and Network Engineers what their biggest complaint w...
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Your First Day Working in IT

My first day working in the IT department, my new boss sat me down and told me something I didn’t ex...
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