VoIP Testing Tools—Because Every Call Matters
TotalView includes the right tools for both VoIP monitoring and troubleshooting, telling you the location, time and reason for each call quality problem, almost immediately.
All VoIP networks have quality issues. And when your users complain about echo, garbled conversations, clipping or dropped calls, it’s up to you to fix it. Fast. But there are hundreds of reasons for poor voice quality; think of 100-1000 links, routers, and switches to check, in all the locations. Instead of waiting your time trying to identify where and why a problem occurred, TotalView tells you exactly what your problem occured in a matter of minutes:
“The call quality problem between x3726 and x4412 at 8:45 am was due to the Marketing2 switch interface #6 dropping 9% of its packets due to a cabling fault.”
Most VoIP troubleshooting tools merely confirm that you have a problem but leave the RCA up to UC teams—a resource-constrained and time-consuming process. TotalView:
- Analyzes all corners of the network and beyond, to third-party carriers.
- Identifies the root cause of call quality problems in plain English.
- Assesses network readiness for VoIP implementation and deployment.
TotalView provides RCA on all VoIP performance problems, delivering reliable phone service at the lowest possible cost.