Product Features

Total Network Visibility

This means every device on your network, and every interface on every device is automatically analyzed for performance, errors, QoS, and configuration.

TotalView collects and analyzes 19 error counters on every interface. This means we know when, where, and why packets are lost, buffered, or mis-handled anywhere in the environment.

You’re responsible for the entire infrastructure — you should have visibility to match.

NEW

Server Monitoring

Tired of manually adding servers, then monitoring and configuring specific alerts for those new servers? Yeah, we were too. Our server monitoring monitors all servers in your domain automatically. Once a server is added to the domain, we will detect it and automatically monitor all drives, CPUs, memory, and services — automatically. If something changes, you'll be made aware of what just happened. That way, you won't spend a ton of time configuring your monitoring system — you'll know what's happening and be able to respond appropriately.

Each server counts as 5 interfaces for licensing purposes.

NEW

Service Monitoring

Services like HTTP, HTTPS, FTP, as well as ICMPv4 and ICMPv6 can be monitored to any target inside or outside the network. Latency and packet loss can be tracked over time to determine outage times on services.

NEW

Customizable Dashboard

The Dashboard provides user-changeable widgets. You decide the type of widget and how you want this info presented.

TotalView v12 has a lot more widget selections:

• Ping widget

• Weather widget

• Diagram widget

• Network map widget

• Cloud service widget

• SD-WAN route widget

• SIP-Trunk widget

• MOS graph

• Interface graph

• Device CPU graph

• Device free RAM graph

• Daily errors graph

• Daily utilization graph

• Daily port utilization graph

• Network health widget

• Duplex widget

• Interface speed widget

• Network device manufacturers

• End station manufacturers

• Turtle widget

NEW

Client Monitoring

Want a report of all clients connected to your network, including the details about their manufacturer, switches or IP addresses? Our new Client Monitoring report shows you all the items plugged into the network, each computer, printer and device. You can quickly see what's on your network, where it's connected, and who it talks to. Search and filter by manufacturer, name, group, and location to find devices.

NEW

NetAlly Analyzer Tracking

Quickly locate NetAlly analyzers around your infrastructure and track inventory information about them. Integrates with NetAlly's Link-Live® cloud reporting system to help organize test results.

NEW

SNMP Trap Receiver

An SNMP Trap receiver is included to trigger alerts for received event traps. Setting up trap alerts is easily done via the included MIB Browser. Just choose the device, specific trap, variable that will trigger the alert, and who to receive the notification.

NEW

Skinning

Want a dark mode? Different color scheme? Choose your own flavor and interact with your network's information with the color set that you prefer.

MIB Browser

A full-featured MIB Browser is included in the solution for easily finding and selecting SNMP variables from devices. Most all manufacturer’s MIBs have been automatically added into the database so variables can be immediately queried without the need to find and compile MIBs. Live and historic graphing and tracking of variables are also available to see inflection changes.

NetFlow Security Monitoring

Anywhere we display an IP address that is not an internal address, we show you who the device is communicating with, where they are located, and the security risks associated with that communication.

This means you can quickly become aware if a device is communicating with high-risk IP addresses from unscrupulous sources.

IPAM

Get IP Address Management Reports to monitor address space usage and DHCP configuration in your network.

TotalView automatically queries the Microsoft DHCP servers for address usage information, so you will never run out of addresses, or wonder what device is occupying a statically-assigned IP address.

Get quick and detailed reports that include VLAN name, number, usable and available IP addresses, type (DHCP or static), device manufacturers, lease, when the IP address was last seen, and whether it is connected. You can also easily drill down into specific IP addresses and NetFlow statistics to determine what a device is communicating with.

Network Automation

When you need to make large-scale changes to a number of devices, TotalView can make this quick, easy, and also reliable. The Device Config Wizard enables rapid changes to be made to multiple devices, organized by device manufacturer, OS version, group association, or IP address.

Network Configuration Management

TotalView will automatically back up network device configurations according to a set schedule. If a configuration change is made, TotalView will detect the change and immediately perform a backup. An email alert can then be sent out with the changes from the previous config backup so everyone on the team will know what changed on the network, by whom, and when.

Deep Knowledge

TotalView automatically collects and analyzes 19 error counters, configuration, performance, and QoS on every interface. Anywhere and anytime a packet is dropped, buffered, or mis-routed on the network, you can see what went wrong.

No more searching through haystacks for needles – we tell you what your network already knows about problems.

Heuristic Analysis

You no longer need to research what it means when you see FCS errors combined with Alignment errors.

Our Network Prescription™ engine analyzes error counters and configuration to produce plain-English answers for rapid remediation.

This is what root-cause troubleshooting is all about.

Proactive Issue Resolution

Working in break-fix mode doesn't cut it anymore – If you knew everything your network equipment knew, you could proactively fix all of the problems.

TotalView tells you where every misconfiguration or dropped packet exists, and why the problem was occurring.

Cloud Service Monitoring

Knowing that your cloud services are working well is important for next-generation monitoring.

If you don't know what's causing problems, you're working in the dark.

We can alert on the overall performance to cloud services as well as disclose the route tree used to reach the services so root-causes of performance problems can be easily identified.

Knowing where the problem is happening leads to faster resolution.

License-Unlimited NetFlow

If you can rapidly identify who is using your bandwidth through NetFlow, you can make sure that business critical resources are used appropriately.

Our NetFlow capability permits an unlimited number of interfaces to be added to monitoring. This means you never lose visibility due to a license limitation.

Mysterious network slowdowns won't go un-diagnosed.

Fully-Integrated Port‑Mapper

Digging through your network to try to find where something is connected shouldn't be a chore. With just one view, you can see what's connected to switch ports including CDP/LLDP information, MAC addresses, manufacturers, IP address, and DNS entries.

It's equally easy to search for a device and instantly discover where it's connected to the network.

Never trace a cable again.

Interactive Network Diagram Tool

With a single picture, you can see how your network is connected. The diagram is automatically generated so you don't have to worry about updating it, but also flexible and interactive so you can move elements around and lock them in place so you can have a static or dynamic view of the environment.

Now you can also do grouping and full Visio downloads.

The days of manually updating network diagrams are over.

Network Device Inventory

TotalView automatically generates an inventory of all network devices.

The inventory includes:

• Name

• Manufacturer

• Model number

• Serial number

• OS firmware version

• OS software, version

• Hardware manufacture date

• Internal description

• Location

• Contact

• Physical description

• MFG Date

Path Mapping

Want to find out what happened between two IP endpoints at a certain time?

Our industry-leading path mapper will tell you what happened on all involved links, switches, and routers used to pass traffic between any two IP addresses at any point in time. This means you can solve problems that happened 5 minutes ago, 5 hours ago, or 5 days ago from one easy-to-disseminate report.

You never have to tell a user "I don't know what happened".

Multi-Vendor Support

TotalView has a deep understanding of network health no matter what modern or legacy equipment powers your network.

As long as SNMP is supported, we can automatically dig into the device and tell you what it knows.

Internet Health Report

When someone says "The Internet is down", it means that a number of problems could actually be occurring.

If local or remote DNS is not responding, people might see it as an Internet outage. If your link to the Internet is up, but an upstream connection is down, you might not have any visibility into this problem.

This one report show you the status and health of all elements required for reliable Internet connectivity.

Predictive Analytics

TotalView is the only solution that automatically, continuously analyzes your environment to produce forward-looking prediction reports about your network so you can remedy situations before they become problems.

Cabling Predictor – This shows interfaces that have single-bit error correction on received frames, a leading indicator of developing cabling problems.

Bandwidth Predictor – This discloses interfaces that will hit 100% utilization based on their past performance and predicts the future date for you.

With this intelligence, you'd work to prevent the problem from ever happening.

Highly Responsive User Interface

Don't be satisfied with last-decade's monitoring solution that takes 5-10 seconds to see a page build.

TotalView uses a fully RESTful JSON API and in-memory database capabilities to provide lightning-fast web browsing.

This means you can quickly find and resolve problems and aren't stuck slogging through pages that take multiple seconds to build.

Quick responses = quick resolutions.

Rapid Deployment

Instead of taking weeks to months to deploy, our typical deployment and auto-configuration is complete in 12 minutes.

Spend your time improving the network instead of endlessly configuring monitoring tools.

Rapid Configuration

TotalView can automatically reconfigure itself in response to changes in your network. Adding new devices takes just a few minutes with the QuickConfig Wizard, and they all are automatically covered under your global alerts.

Less configuration effort and more automation means that your team spends more time proactively fixing network problems. It also has less chance of lost visibility due to misconfigurations or forgotten settings.

Spend your time improving the network, not configuring the solution.

Ease of Use

TotalView is logically laid out so anyone in the IT organization can quickly get access to the right information and fix problems.

This enables the Help Desk and Telecom teams to resolve more problems (many with first call resolution). This prevents escalation of issues to the senior level network engineers who can now be isolated from tickets so they can focus on strategic initiatives.

Natural Language Troubleshooting is built-in.

Your entire team can now operate at a higher level because they have access to the right information on your network and can easily interpret the results.

Automated Reporting

The daily Network Weather Report™ is sent out so the team can know what issues exist and what problems are developing so they can be worked on proactively each morning.

Additional customized reports can be sent to appropriate people to keep them aware of their environment: MOS Reports, Interface usage reports, Transmitters, Errors, and many others.

With more awareness of your environment, you won't get caught off-guard by users having problems – you'll be finishing the fix before your users even notice a problem.

Lightweight Footprint

A single shared or virtual machine can monitor networks as large as 100,000 interfaces*. Any version of Windows (server OS or desktop OS), 4GB of RAM, and 20GB of storage space are all we need.

• We don't need a webserver.

• We don't need a separate database.

• We don't need .NET.

• We don't need Java.

Such a light footprint system takes less support and monitoring – it just works.

* Over 200,000 interfaces supported with a single physical server.

Dynamic Network Map

TotalView's Dynamic Network Map shows a live look into utilization and availability in your environment.

Links and devices are checked every 5 seconds for status and usage so you'll have a very up-to-date picture of what's happening on your network.

If a link changes status or a device becomes unreachable, an alarm will sound so you know something happened. A glance at the map tells you exactly what occurred so you will never get caught having a user know about an outage before you do.

This is perfect for a NOC monitoring screen.

SD-WAN Monitoring

Troubleshooting SD-WAN connections can be difficult due to the SD-WAN controllers not showing the complete picture of what is happening on each individual link and path. Our SD-WAN monitoring can help shed light on what's happening with each link and show the full route tree that connects to each endpoint as well as what occurred along that path.

Configurable alerts permit knowing about problems with latency, loss, outages, and route changes.

Correlation Engine

Want to know what happened 20 minutes ago in the New York network?

Our built-in correlation engine can quickly narrow down and tell you all the events that occurred in that location at that time. Interfaces or devices that changed status, as well as packet loss or utilization spikes that occurred.

Troubleshooting mysterious gremlins has never been easier.

STP Monitoring

If you don't know what's happening with STP, you're eventually going to have unhappy users. Everyone has heard the story of a user that "just plugged something in" and the network went haywire.

If you knew what happened, and where, you could fix it.

Natural Language Troubleshooting

TotalView is the only product that includes the ability to enter a simple English question and the system will answer it. Entering: "What happened between 10.0.2.12 and 172.16.4.36 20 minutes ago?" will do an analysis of all involved links, switches, and routers used to connect those two IP addresses to tell your team a simple answer that the Finance2 switch interface #2 was dropping 12% of its packets at that time due to a cabling fault.

You no longer have to find the right report to answer a question – just type it in plain-English.

Proactive Troubleshooting

If you knew when, where, and why packets were being lost or buffered on the network, you could proactively fix them before users complained about VoIP/UC issues. TotalView has more depth of information (19 error counters + performance + configuration + QoS information) than any other product.

With our Network Prescription™ heuristics engine, you'll get plain-English answers about what's broken in your environment so problems can be fixed quickly.

We all wish we could be at the top of our game—being proactive is a key part of this.

Intelligent Alerting

Getting tons of alerts is never fun, and doesn't lead to quick recognition of the problem.

TotalView has intelligent alerting that allows to you assign parent-child relationships and also easily assign global alerts that cover the entire organization, or only a group, or device, or specific interface.

This means configuring alerts is very quick and easy, and the alerting automatically covers any newly added devices in the infrastructure or group.

Other Features

Additional included capabilities:
⋅ Full alerting capability via email/syslog
⋅ Built-in TFTP server
⋅ Fully-integrated Syslog server
⋅ Reporting Engine for custom reports
⋅ Full CDP/LLDP associations

NEW

Dictionary Attack Detection

If someone is trying to pick a lock, you want to know about it as soon as there are a few attempts so you can respond to the event. We monitor failed login events on devices to determine if it is a user who fat-fingered their password, or if it is a genuine malicious probe of your network equipment.

Geographic Risk Management

You need to know where your data is going. The geographic risk feature shows communications with countries around the world. You can also whitelist as well as blacklist countries to make it easy to see acceptable and unacceptable data flows. Click on a country and you can see all of the flows to/from that country, the city and location where those flows go to, and which computer in your environment made the request.

Event Response Acceleration

For each device on a switch, we will tell you the VLAN name and number associated with the MAC address and manufacturer, and the IP address and reverse DNS lookup. You can click on the IP address to see who this device is talking to (all flows associated), as well as connect to the device for management. If there is more to learn about the device, you can do a full scan using Nmap. Additionally, if the device is on the Windows domain, a domain link will allow you to see more details about the OS, CPU, memory, disk and network usage, who is logged in, and what processes are running. Everything is provided to fully research a SIEM alert to be able to respond within minutes with one solution.

Exposures Reporting

If you knew about poor practices in your environment, you could work to remediate them, or accept the risk by whitelisting. Unsecure protocol usage like Telnet, HTTP, FTP, and SNMPv2c are flagged as security issues that should be addressed no matter where they occur in your environment. Additional risks like Smurf attack vulnerabilities and ARP cache poisoning as well as uncontrolled NTP, DNS, and SMTP will also show up in the exposures list, for a continuous evaluation of your network’s operations.

New Device Discovery

When new devices pop onto your network, you will instantly know where they are, what they are, and whom they communicate with. This allows you to validate that policies are followed regarding new device setup, and ensure that default passwords are changed.

Rogue IT

Finding rogue infrastructure devices like unapproved switches, DNS servers, DHCP servers is easy—they are listed in the Rogue IT report. The switch, interface, and VLAN will be displayed where the device is connected along with when the device was connected so you have all of the information necessary to investigate and remove these from the network.

Suspicious Communications

Communications with known bad actors on the Internet like Bot controllers and Tor Servers can be detected with the Malware Detector. Alerts can be sent out if communications occur with any of the IP addresses in the malware database. This database is updated daily with new servers so the latest command and control servers will be included to help reduce dwell time.

Rapid Quarantine

If you find a suspicious device on your network, you can quarantine it from the rest of your network with a click. Proper rights are required to quarantine computers. Notes like ticket numbers as well as username information is saved for each quarantine action so a log trail of what occurred is maintained. In addition, network interfaces with that connect network infrastructure devices are prevented from being shut down to avoid accidentally creating problems by an incorrect port quarantine.

Security Footprint Search

The enterprise-wide search feature allows you to search for any machine name, device name, manufacturer name, OUI, CDP/LLDP element, or interface description throughout the organization. This means you have complete coverage of everything that is inside your security footprint. You can search for “Polycom” and discover all of these devices on your network: The switch, interface, and VLAN where they are connected. You can quickly learn if you have any of a specific device on your network or not, and if so, where they are connected.

Nightly Security Report

TotalView sends out a nightly security report so the team can know what problems exist and what problems are developing so they can be worked on proactively each morning.

With more awareness of your environment, you won't get caught off-guard by un-enforced policies or exposures that crept into the organization.

OS Vulnerability Detection

The system fetches nightly updates from the NIST National Vulnerability Database (www.NIST.gov), on any known vulnerabilities for all of your devices, and brings them to your attention. This makes it easy to determine security exposures of your network equipment, the bugs, defects and vulnerabilities for all network components, routers and switches.

The risk level and CVE summary of each exposure is reported on the Vulnerabilities Tab. Easily click through to read the full CVE details on the NIST website, and to read vendor recommended fixes.

IoT Security

Many networks have lots of IoT devices, yet they aren’t closely supervised to know where they are and whom they are communicating with.

Our unique IoT Device Monitoring interface allows you to find where these devices are connected to the network and also see where your data is going.

Now you can monitor if devices are communicating with the manufacturer for maintenance, service and support,or sending/receiving data for nefarious reasons.

Communications Policy Monitor

Define acceptable usage policies for your infrastructure and receive alerts when communications occur outside this policy. This network risk monitoring capability creates insight into who is communicating with critical high-security devices, unmanaged IoT devices, and desktops.

Examples:

The Chicago office can access the web application server, but not the database server.
IoT devices should only communicate with the IoT manufacturer.
Printers can communicate with print servers, the manufacturer, and the servicing company, but nothing else.

Total VoIP Visibility

Knowing where every phone and telephony device is connected to the network as well as the health and performance of those links is important to ensure a stable and reliable VoIP/UC environment. TotalView automatically determines where these devices are connected and tracks 19 error counters, QoS configuration and usage, performance, and configuration of every connection in the entire infrastructure.

TotalView knows when, where, and why any packet was lost, buffered, or mis-routed throughout the entire infrastructure.

You'll be able to proactively and predictively identify and solve call quality problems before users are affected.

WAN Health Report

Keeping a close eye on critical WAN interfaces is important. Having a single report that shows you what's happening regarding your WAN links, what they are costing you, and who to call when problems occur can result in faster responses to problems and reduced operational costs.

Awareness is more than half the battle.

QueueVision

Full visibility into QoS queues on MPLS links is required to run a healthy VoIP/UC environment. You can investigate queue utilization, drops, configuration, and DSCP match conditions to make sure that they are configured properly and are being used appropriately.

If you knew how your packets were being prioritized, you can quickly validate a key part of your voice infrastructure.

License-Unlimited Call Simulator

Our Call Simulator is a single executable – it doesn't require software to install, making it quick to run VoIP and packet loss tests anywhere in the organization.

It also doesn't require remote agents to be deployed – you can quickly test to routers, switches, gateways, and other endpoints.

License-unlimited, it permits testing throughout your entire organization, including remote branches and work-at-home call center users.

Phone Locator Report

TotalView can uniquely track where all your phones and VoIP/UC devices are connected to the network, and verify that they have healthy connections and are associated with the correct VLANs.

If you know where your phones are, you can better manage their health.

MOS Report

Keeping tabs on the performance of your overall network is important to meet SLAs.

If you don't know its stability regarding latency, jitter, and loss, it creates a blind spot that will lead to dissatisfied users.

SIP-Trunk Monitoring

TotalView provides more visibility into the status, health, and performance of SIP Trunks than any other solution. These critical links need a unique way of evaluating their operational environment, and we provide that automatically via a single, easy-to-disseminate report.

If you don't know what's happening regarding the health of your SIP Trunks, you're going to eventually have a problem that can't be easily detected or resolved.

We cover this base so you don't have to guess or assume they are healthy.

PoE Monitoring

If you know what your PoE is doing, you can make sure that you have enough power to keep your phones operating correctly.

If you don't know what's powering your phones, you'll have no answers when phones reboot mysteriously.

Users don't like you not having answers.

We fix this.

Phone Move Alerting

If a VoIP/UC phone is removed or added to the network, you can receive alerts about when and where it happened. This can also be useful in the case of phone theft.

You can't manage your phones successfully if you don't know where they are.

Multi-Vendor Support

TotalView works no matter which phone system you use: Cisco, Avaya, Skype for Business, 8x8, Mitel, ShoreTel, RingCentral, Genesis, NEC, Aastra, and Asterisk.

We look at the network conditions that cause problems for VoIP/UC systems independently of vendor.

Path Mapping

If a user complains about a call quality problem that happened 5 minutes ago, 5 hours ago, or 5 days ago, you can still solve the problem. TotalView's path mapper will identify every link, switch, and router used to connect two IP endpoints and present the historic health, performance, and QoS configuration of every element along that path so it's easy to see what happened and then drill down for a plain-English, root-cause resolution.

Solving the root-causes of VoIP/UC problems has never been easier.

NEW

Remote Client Testing

When you have a WFH (Work-from-home) user who is having issues with network connectivity, diagnosing the problem can be challenging, especially if you can't schedule or set up a remote session with the user. RemoteView will collect all of the info that you need to remotely diagnose a problem with a user's home network, including system tests, network speed tests, WiFi signal strength, neighborhood channel use, firewall performance, ISP link bottlenecks, split-tunneling misconfigurations, web page fetch issues, website performance waterfall tests, and more. The client agent sends the results to the TotalView server. The results are compiled and a notification is sent out that the data is ready to be analyzed. Without a site visit, all of the info required to diagnose the problem is at your fingertips.

NEW

WebRTC Troubleshooting

If you don't have a client, any web browser can be used as a client to test network stability to/from any of our worldwide reflectors, or you can set up your own reflector in your datacenter. Elements tracked includes: latency, jitter, loss, bitrate, and FPS.

TotalView Product Features

NetOps features

SecOps features

VoIP features

RemoteView features

Total Network Visibility

Server Monitoring

Service Monitoring

Customizable Dashboard

Client Monitoring

NetAlly Analyzer Tracking

SNMP Trap Receiver

Skinning

MIB Browser

NetFlow Security Monitoring

IPAM

Network Automation

Network Configuration Management

Deep Knowledge

Heuristic Analysis

Proactive Issue Resolution

Cloud Service Monitoring

License-Unlimited NetFlow

Fully-Integrated Port‑Mapper

Interactive Network Diagram Tool

Network Device Inventory

Path Mapping

Multi-Vendor Support

Internet Health Report

Predictive Analytics

Highly Responsive User Interface

Rapid Deployment

Rapid Configuration

Ease of Use

Automated Reporting

Lightweight Footprint

Dynamic Network Map

SD-WAN Monitoring

Correlation Engine

STP Monitoring

Natural Language Troubleshooting

Proactive Troubleshooting

Intelligent Alerting

Other Features

Dictionary Attack Detection

Geographic Risk Management

Event Response Acceleration

Exposures Reporting

New Device Discovery

Rogue IT

Suspicious Communications

Rapid Quarantine

Security Footprint Search

Nightly Security Report

OS Vulnerability Detection

IoT Security

Communications Policy Monitor

Total VoIP Visibility

WAN Health Report

QueueVision

License-Unlimited Call Simulator

Phone Locator Report

MOS Report

SIP-Trunk Monitoring

PoE Monitoring

Phone Move Alerting

Multi-Vendor Support

Path Mapping

Remote Client Testing

WebRTC Troubleshooting

Interested in learning more?

Get Total Network Visibility® today and better understand your network.

PathSolutions

Don’t turtle your network

Get Total Network Visibility®
today and better understand your network.