Discover the top strategies to reduce costs in your network operations team without compromising on efficiency or performance.
Achieve Comprehensive Network Awareness- Implement Plain-English Resolutions for Root-Cause Analysis
- Empower Tier-1 Helpdesk for Faster Issue Resolution
- Utilize Data-Driven Troubleshooting Methods
- Leverage Automation for Cost Efficiency
Achieve Comprehensive Network Awareness
Better awareness of your environment is crucial for a cost-effective network operations team. Basic network monitoring doesn’t cut it. By gaining comprehensive insights into everything your network equipment knows, you can stay ahead of potential problems before they affect users and lead to time-consuming troubleshooting. You need to know when, where and why a network error occurred so you can quickly fix it before it's reported by a user.
Investing in advanced network monitoring tools that provide real-time troubleshooting data and alerts can save significant costs by preventing downtime and ensuring smooth operations. You’re responsible for the entire network. Shouldn’t you know everything about your network’s operation?
Implement Plain-English Resolutions for Root-Cause Analysis
When your monitoring software provides plain-English resolutions, it allows anyone in your IT department to perform root-cause troubleshooting. This access of troubleshooting means that even Tier-1 helpdesk staff can resolve issues without escalating them to senior network engineers. You don't what to be wasting time trying to figure out what it means when it tells you there are FCS errors with Alignment errors, you need a list of plain-English answers, for rapid remediation of network issues.
Example: “The Finance2 switch interface #6 dropped 12% of its packets due to a cabling fault.”
This means that problems get solved quicker, and lower in the organization (fewer escalations), leading to faster resolution times and lower operational costs.
Empower Tier-1 Helpdesk for Faster Issue Resolution
Empowering your Tier-1 helpdesk staff with the tools and knowledge to troubleshoot and resolve issues quickly can significantly reduce costs. When Tier-1 staff can solve problems on their own, it decreases the need for more expensive, higher-level intervention.
By empowering the Tier-1 Helpdesk, you can reduce the overall number of tickets that senior engineers need to address, and freeing up senior network engineers to focus on more complex issues and strategic projects, further driving operational cost efficiency.
Utilize Data-Driven Troubleshooting Methods
Data-driven troubleshooting is key to solving network issues efficiently. Having all the necessary data at your fingertips allows you to address problems the first time they occur, eliminating the guesswork involved in traditional troubleshooting methods.
By collecting and analyzing data proactively, you can identify and resolve issues more quickly, reducing downtime and the associated costs of prolonged problem-solving efforts by the operations team.
Leverage Automation for Cost Efficiency
Automation can significantly reduce the costs associated with network operations. By automating routine tasks such as network monitoring, data collection, and initial diagnostics, you can free up your team to focus on more strategic activities.
Leveraging automation tools can improve efficiency, reduce human error, and ensure that your network operations run smoothly and cost-effectively.
Summary
Finding the right tool to get the job done is key. Don’t allow your operations team to spend weeks and months chasing down the root causes of issues that may not even matter by the time they find the answers they’re looking for. Get a platform that provides the information and insight you need, not only to keep your organization safe, but to keep it operating at maximum capacity.
