PathSolutions Selected as Digital Voice Systems’ VOIP Monitoring Partner
PathSolutions’ Total Network Visibility management solutions enable reliable and optimized voice, video and data services for DVS customers.
March 2, 2011, Santa Clara, CA – PathSolutions, a leading provider of automated network performance monitoring software, announced today that it has added Digital Voice Systems, Inc. (DVS) as an authorized partner. Based in Northbrook, Illinois, DVS is a nationally recognized Interactive Intelligence value-added reseller, specializing in advanced customer interaction management, process automation and enterprise IP telephony solutions that enable their customers to operate efficiently, effectively and nimbly in today’s challenging business environment.
“DVS has been installing Interactive Intelligence’s IP solutions since 2001,” stated Barry Loveland, vice president of DVS. “In order to help ensure uncompromised operation, we felt our customers needed an easy-to-deploy and cost-effective VoIP network monitoring solution. With PathSolutions’ Total Network Visibility Suite, we are now truly able to realize that goal.”
As an innovator in the contact center and interaction management space, DVS strives to bring superior converged premise- and cloud-based solutions to its customers, and augment that with unparalleled customer care and support. DVS has been twice recognized as the Interactive Intelligence Support Partner of the Year, emphasizing the company’s commitment to taking care of its customers. “PathSolutions products complement that dedication to our customers,” Mr. Loveland added.
“We are pleased to partner with an industry leader like DVS that is committed to delivering high quality solutions to its customers,” said Tim Titus, founder and CTO of PathSolutions. “The Total Network Visibility Suite enables customers to easily discover and resolve network issues that impede voice quality and network performance. PathSolutions technology detects network issues, automatically determines the root-cause, and provides a prescription for resolution that enables customers to keep business operations running smoothly.”
PathSolutions’ Total Network Visibility Suite of products represents a new direction in network performance monitoring by changing how engineering effort is utilized. Its solutions for VoIP and data networks act as the network’s eyes and ears, automatically monitoring the health and performance of every switch, router, server, and link in data or VoIP networks of any size. In addition, PathSolutions’ VoIP Monitor is the only solution that identifies where and why a VoIP call went bad, and then recommends a fix. With PathSolutions’ network performance management solutions, problems are easily identified and quickly diagnosed, allowing customers to deliver superior data, voice and video services across the network.
About Digital Voice Systems, Inc.
DVS, a leading contact center and enterprise interactions solutions provider since 1987, specializes in development, design, deployment and support for advanced multimedia contact center, IP telephony, messaging, enterprise-wide collaboration. Since 1998 DVS has focused on the Interactive Intelligence Customer Interaction Center software platform, and is an Interactive Intelligence Elite Partner and Support Partner of the Year.
Based in Santa Clara, California, PathSolutions is a leading provider of automated network intelligence gathering solutions. Through its unique Total Network Visibility™ philosophy, PathSolutions has established a new paradigm in performance monitoring and optimization for IP networks. By using unique technologies that continuously monitor the state of the network, and identify the root causes of network performance issues, PathSolutions software allows customers to quickly resolve any performance issues, maximizing both productivity and efficiency. The company offers its solutions through a network of distribution partners across the globe, and serves customers ranging from small businesses to enterprises. For more information, visit www.pathsolutions.com.