Interactive Intelligence selects PathSolutions as Valued Technology Partner
PathSolutions VoIP Monitor delivers reliable end-to-end network performance monitoring and management to Interactive Intelligence customers
October 24, 2011, Santa Clara, CA – PathSolutions, a leading provider of automated network performance monitoring software, has signed a technology partner agreement with Interactive Intelligence, a global provider of unified IP business communications solutions.
The agreement enables PathSolutions to offer Interactive Intelligence call center and enterprise customers continuous network monitoring and fast issue identification and resolution to ensure quality VoIP calls.
The PathSolutions VoIP Monitor product automatically monitors the health and performance of every switch, router, server, and link in VoIP networks of all sizes. It is the only solution of its kind that identifies where and why a VoIP call went bad, down to the root cause location and fault, and then recommends a fix.
“The PathSolutions VoIP Monitor product will ensure that our joint customers can easily and quickly identify and diagnose network problems for maximum voice quality,” said Interactive Intelligence vice president of business development, Bill Gildea.
“Interactive Intelligence offers one of the most advanced all-in-one IP communications software suites in the world,” said Tim Titus, founder and CTO of PathSolutions. “Its more than 4,000 global customers, many of which are brand-name companies, is a testament to the company’s commitment to quality. We’re pleased to extend this quality to encompass customers’ underlying network infrastructure for an even more comprehensive and innovative solution.”
Based in Santa Clara, California, PathSolutions is a leading provider of automated network intelligence gathering solutions. Through its unique Total Network Visibility™ philosophy, PathSolutions has established a new paradigm in performance monitoring and optimization for IP networks. By using unique technologies that continuously monitor the state of the network, and identify the root causes of network performance issues, PathSolutions software allows customers to quickly resolve any performance issues, maximizing both productivity and efficiency. The company offers its solutions through a network of distribution partners across the globe, and serves customers ranging from small businesses to enterprises. For more information, visit www.pathsolutions.com.