In part three of this five-part series on the top myths about VoIP call quality, we explained how it’s easy to get duped into thinking your VoIP system is performing fine if you’re not using a WAN. Many network professionals, in other words, fail to take into account the fact that VoIP issues can take place even over a LAN network.
They carry on thinking everything is in working order, when in fact there are many issues taking place behind the scenes that are subjecting users to a bad call experience.
The problem lies in making assumptions about the state of your network instead of taking a scientific approach and examining how the network is actually performing.
Similarly, people tend to think that if things appear to be fine with the VoIP system, it means there is nothing to worry about—the next myth in our series.
Think of it like this: If you leave your convertible in the driveway with the top down and the sun shining overhead, there may still be clouds forming. Left unchecked, you could wake up to find an inch of standing water in your car.
Network conditions, like the weather, are constantly changing. Devices unexpectedly fail. Cables break with no warning. New applications create extra traffic and network congestion. These problems can arise quickly, and lead to major problems if you’re not aware of them. You may head out on your lunch break thinking everything is fine, only to return to a poorly functioning environment.
The problem is that manual network troubleshooting is a bit like Pandora’s Box...you never know what you may encounter once a network problem arises. The issue could take hours to fix, or it could take weeks. All the while, your VoIP call quality will continue to be impacted until you address the underlying cause.
With the help of TotalView VoIP troubleshooting software, though, you will never have to guess about the state of your network again. TotalView will scan your network in real time, notifying you about how the system is performing as well as about potential problems that could be brewing.
What’s more, when issues do arise, TotalView will tell you where they are and how to fix them. It’s that simple.
So take our advice: Networks are deceiving, and relying on guesswork for troubleshooting purposes can be extremely risky—both to your business and to your job. Instead, look to TotalView to get the full picture of what is happening on your network at all times.
To learn more about how TotalView can streamline network troubleshooting for your business, click here.