Your VoIP system is up and running and, by all accounts, it appears to be in proper working order. Seeing as you don’t have any external wide-area network (WAN) links to double check, this means you can pack up and head out early today, right?
Not so fast.
First consider the next subject in our three-part series on VoIP call quality myths: VoIP issues only take place over WAN links.
The truth is that local-area networks (LANs) are just as prone to call quality issues as are WANs—meaning that employees in your building may be having trouble communicating on the telephone. Furthermore, dormant problems could lead to complications at any given time in the future.
Oftentimes, call quality issues can arise from resource limitations on LAN gateways and routers, or from misconfigured LAN switches. For example, a switch may be running at full duplex while a server is running at half duplex. This could result in slow network speeds and packet loss and, thus, low-quality or incomprehensible VoIP transmissions.
Any number of issues can contribute to a poorly performing LAN, and you could spend hours digging through your CLI data to try and figure out the underlying cause. But you don’t have hours to devote to this process. You need to solve problems quickly in order to maintain uptime and ensure a stable VoIP environment for your colleagues.
What’s the answer? Look to PathSolutions’ TotalView VoIP troubleshooting suite. TotalView won’t just monitor your network for call quality issues, but it will take care of the heavy lifting in terms of providing root cause forensics. What’s more, it will detail how to fix specific network problems in plain English.
For more information about TotalView, click here.