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Total Network Visibility Blog

Let’s Get You Off the Help Desk and On With Your Career

May 18, 2016

photo help-buttonAre you spending all of your time at the help desk, completing important—but mundane—network troubleshooting tasks?

If so, we feel your pain.

Rest assured, however, you’re not alone in this struggle. In a new report from Kensington, 35 percent of respondents, which included IT practitioners, managers, and directors, indicated that the majority of their day is spent at the help desk, completing administrative tasks and performing troubleshooting responsibilities. And 32 percent of IT professionals act like network firefighters, dealing in large part with workers’ system errors.

Now some good news: You don’t have to do this anymore! PathSolutions’ TotalView platform can automate the entire network troubleshooting process for you.

TotalView scans your network in real-time, providing you with a tremendous amount of performance-related insight and visibility. In fact, TotalView makes the network troubleshooting process so easy, your entry-level workers (even interns) can manage the help desk, leaving you to attend to higher-level network functions.

To learn more, download our white paper: The Four Stages of Network Troubleshooting

You will be amazed at the depths to which TotalView will go in scanning and reporting network issues. It is actually capable of tracking QoS queue configuration and usage on SIP trunks and MPLs, which is a major breakthrough in network root-cause troubleshooting technology.

Another great feature is its ability to analyze past network issues during specific time periods, for cause-and-effect troubleshooting.

What’s more, TotalView can isolate packet loss and show you where DSCP tags are being stripped, thus accelerating the VoIP troubleshooting process.

So don’t wait any longer! It’s time to take one giant leap away from your help desk and on to more exciting endeavors. Click here to schedule a demo and see the power of TotalView for yourself.

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