When a VoIP call drops, your users become frustrated because they don’t know what happened, and they fear that it might happen again. But calls may drop due to a number of reasons. Typically, begin the troubleshooting process by looking at the call disconnect reason in a CDR (Call Detail Record) database on the PBX.
Here are the primary reasons why calls drop (in priority order):
PathSolutions TotalView is designed to find the root-causes of call drops anywhere in the environment.
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