PathSolutions Announces Natural Language Troubleshooting for Enterprise Networks

  • Enables faster resolution of network problems using simple plain-English phrases to find root-causes of network faults.
  • Eliminates the complex process of typing commands into a NOC workstation – simply speak to your Amazon Echo.

June 26, 2017, SANTA CLARA, California—Today, PathSolutions announced that Natural Language Troubleshooting will be available in their TotalView v8 NLT release, available in September 2017.  With this release, users can ask TotalView plain-English queries to identify and diagnose the root-causes of network problems.

“Senior-level engineers no longer have to deal with troubleshooting tickets – they can be relegated to the helpdesk or telecom teams so problems get solved quicker by the individuals responsible in their particular areas,” said Tim Titus, CTO of PathSolutions.

For example, a sample query might be: “What happened in the New York network twenty minutes ago?” and the system would identify anomalies that occurred in that network at that timeframe.  Other queries such as diagnosing problems between points would also be supported: “What happened between San Francisco and Atlanta at 2:35pm?”  A path-diagnostic would then investigate the network between the two locations, and analyze the performance of each element along the path at that time.  It then analyzes the data to derive the root-cause of the problem and provide a plain-English response.

Additionally, the NLT release will include Amazon Echo integration that enables voice interactions.  For example, you could say: “Alexa, ask TotalView what just happened in the Atlanta network?” and it will respond with “The Atlanta2 switch trunk port changed status to down.”

“The ability to use natural English questions means that nearly anyone can use TotalView to find out where their network weak-points are.  With a simple English question, TotalView can dig into the vast amount of network operation and performance data it collects, and use its Network Prescription Engine analytics to find problems and report them back in plain-English.” said Tim Titus, CTO of PathSolutions.

TotalView 8 NLT will be available this September as a free upgrade to customers who have purchased and are current on support.

To learn more about Natural Language Troubleshooting, visit www.PathSolutions.com/nlt.

About PathSolutions
Based in Santa Clara, California, PathSolutions is a leading provider of automated network performance management solutions that enable the rapid troubleshooting and resolution of VDI, VoIP, video, and data quality issues. As a part of our Total Network Visibility™ philosophy, we offer a new paradigm in performance monitoring and optimization for IP networks: continuously analyzing the state of the network and identifying and prescribing fixes for the root causes of network performance issues. This allows our customers to quickly resolve any performance issues, maximizing productivity and efficiency. At PathSolutions, we solve all your network performance issues—even the ones other solutions miss. Our solutions are offered through a network of distribution partners across the globe and serve customers ranging from small businesses to large enterprises. For more information, visit www.PathSolutions.com.