Pricing Q&A

What interfaces should be counted?

You want to count the physical interfaces on your network infrastructure devices. This means you should count the physical ethernet and trunk ports on your switches, routers, firewalls, and gateways.

Do I need to monitor all interfaces on all switches?

Generally, you want to know when a port comes alive and something is connected.  Thus, it should be monitored.  If you are not monitoring an interface and a computer is connected, you won’t know where that computer is, or how it is operating.

Tip: If you are looking to reduce the cost of monitoring, you may choose to not monitor ports 25-48 on a switch and then disable these ports on your switch.  That way, they cannot be used, and also won’t be monitored.

Do I count phone interfaces?

The phone itself does not need to be counted, as it is not monitored.  The ethernet switch where the phone is connected is counted, as it is part of the network infrastructure.

Do I count desktop and laptops?

The desktop/laptop does not need to be counted, as it is not part of the network infrastructure.  The ethernet switch where the computer is connected is counted, as it is part of the network infrastructure.

Can I remove interfaces from being monitored?

Yes, interfaces can be removed from monitoring either individually, or system-wide quickly and easily.  For example, you can ignore the “Loopback” interface on one device if it has no value to being monitored, or globally ignore “Loopback” interfaces on all devices.

How many interfaces does a Windows server count for?

Windows servers count as 5 interfaces for licensing purposes.  This will monitor the server’s CPU, RAM, all drives, and all services on the server.