Nationwide Voice and Data Solutions Provider Dramatically Reduces QOS Troubleshooting Costs
April 26, 2011, Santa Clara, CA – PathSolutions, a leading provider of automated network performance monitoring software, announced today that its Total Network Visibility suite of products was selected by Automated Voice & Data Solutions (‘AVDS’) to provide innovative assessment and monitoring solutions to improve network performance and reliability for its contact center, enterprise and SMB customers. The PathSolutions total Network Visibility Suite is expected to reduce network performance troubleshooting costs to a fraction of its previous amount.
Founded in 1992 and based in Houston, Texas, AVDS offers a robust portfolio that includes advanced, voice, unified communications, collaboration, data, and video solutions from manufacturers like Interactive Intelligence (Elite Partner), Microsoft (Gold Partner), and AltiGen Communications. The addition of PathSolutions enables AVDS to strengthen its position as an innovator and to ensure quality service and support.
“From SMB to large enterprises and call centers, our customers rely on their networks to provide the very best in voice, video, and data communications,” stated Michael Lavespere, AVDS vice president of operations. “PathSolutions’ Total Visibility Suite has been invaluable in both sales and pre-deployment network assessments. Before we licensed PathSolutions, we invested nearly 60 staff-hours per month on network troubleshooting, often finding that the issues were in the customer’s equipment, and not in our technology. That time that it now takes to perform these assessments has been reduced many times over– all due to the automated nature of the PathSolutions technology. And best of all, it eliminates any finger-pointing, and allows us to work even closer with our customers.”
PathSolutions’ Total Network Visibility suite of products represents a new direction in network performance monitoring by changing how engineering effort is utilized. Its solutions for VoIP and data networks act as the network’s eyes and ears, automatically monitoring the health and performance of every switch, router, server, and link in data or VoIP networks of any size. In addition, PathSolutions’ VoIP Monitor is the only solution that identifies where and why a VoIP call went bad, and then recommends a fix. With PathSolutions’ network performance management solutions, problems are easily identified and quickly diagnosed, allowing customers to deliver superior data, voice and video services across the network.
“We are pleased to partner with an established and well-respected provider like AVDS,” said Rich Braband, president of PathSolutions. “It is a company that has a reputation for providing the most up-to-date and cost-effective solutions for its customers. As more applications, such as Voice over IP (VoIP) and video, traverse customer networks, there is an escalating need for efficient monitoring and trouble resolution to ensure that providers continue to satisfy the needs of their customers. The Total Network Visibility suite gives organizations like AVDS the necessary resources to easily discover and resolve network issues that impede voice quality and network performance, and keep the infrastructure performing at the highest level.”
Based in Santa Clara, California, PathSolutions is a leading provider of automated network intelligence gathering solutions. Through its unique Total Network Visibility™ philosophy, PathSolutions has established a new paradigm in performance monitoring and optimization for IP networks. By using unique technologies that continuously monitor the state of the network, and identify the root causes of network performance issues, PathSolutions software allows customers to quickly resolve any performance issues, maximizing both productivity and efficiency. The company offers its solutions through a network of distribution partners across the globe, and serves customers ranging from small businesses to enterprises. For more information, visit www.pathsolutions.com.
Founded in 1992 by Sharon Moon, Automated Voice & Data Solutions was a pioneer in the software-based communications industry. Nearly two decades later, AVDS is a leading provider of innovative communications solutions that deliver measurable results to contact centers, government agencies, and enterprises of all sizes. AVDS has been recognized by several organizations including Inc. Magazine, Houston Business Journal, Woman’s Chamber of Commerce of Texas, US Commerce Association, DiversityBusiness.com, and American Business Awards. If you would like more information about Automated Voice & Data Solutions, please visit www.avds.com or call 713.963.0900.