Total Network Visibility®

Managed Service Providers

Flexible Managed Service Provider Programs that Meet All Your Needs.

All networks run into problems. For VoIP networks, it may be the quality of calls. For data networks, it may be performance slowdowns and bottlenecks. In either case, our programs are designed to offer you flexible ways to support your customers.

TECH EXPERT 

A Cost Effective Way to Perform Network Assessments and Break-fix Troubleshooting

All networks run into problems. Our programs are designed to offer you flexible ways to support your customers. They look to you for guidance when setting up their networks and assistance when their existing networks are underperforming. Quickly and easily identifying network issues and understanding how to fix them is a top priority. Our TechExpert program was designed with this in mind:

  • It offers a flexible license for your technical services team.
  • It can be used for any customer, for any duration.
  • It offers low monthly fees for a one year term.

RESELL VALUE 

Your customers look to you for guidance so why not recommend a network root-cause troubleshooting solution that addresses all their performance headaches?

Network Assessments that Determine Your Customer’s VoIP or Network Readiness

Find out whether your customer’s network is ready before you engage in a pilot deployment. Our VoIP and network root-cause troubleshooting solutions offer the most in-depth network assessment of any tool on the market.

All-points to all-points assessment.
Understand the problems and faults throughout your customer’s entire infrastructure.

Unlimited license call simulation (TotalView for VoIP Networks) Test to any location on the network anytime without restriction.

Rapid deployment The solution can be fully deployed on your customers’ networks in under 12 minutes.

Benefit VoIP Network Data Network
Save time and money as customer deployments take minutes (less than 12) rather than days or even weeks to deploy.

Included in VoIP Network and Data Network

 
Free up your technical resources as you solve network issues proactively, in minutes rather than hours or days.

Included in VoIP Network and Data Network

   
Successful pilots ensured with all-points to all-points assessments, including 3rd party carriers, with no remote agents or additional hardware deployed.

Included in VoIP Network

 
Additional revenue opportunities as new required infrastructure components are identified.

  • Up-sell engineering services. Once network issues have been discovered, your operations team can dive in and immediately fix the problems.
  • Up-sell hardware. TotalView’s auto-generated inventory will show hubs, out-dated switches, and end-of-life routers that need to be replaced.
  • Up-sell health. Many of our partners end up selling a copy of the solution to their customers so that they can maintain better control of their VoIP and network environments.

Included in VoIP Network and Data Network

   

Rapid Break-Fix Troubleshooting So that Your Customers Remain Satisfied

When your customer reports a VoIP or network problem, they want it fixed immediately—after all, their business depends on it. So instead of allocating lots of technical resources and logging many hours searching for what is often described as a needle in a haystack while your customer becomes frustrated, be a “hero” and use TotalView to find and diagnose problems in under an hour.

All-points to all-points assessment.
Understand the problems and faults throughout your customer’s entire infrastructure.

Unlimited license call simulation (TotalView for VoIP Networks) Test to any location on the network anytime without restriction.

Rapid deployment The solution can be fully deployed on your customers’ networks in under 12 minutes.

Benefit VoIP Network Data Network
Save time and money as customer deployments take minutes (less than 12) rather than days or even weeks to deploy.

Included in VoIP Network and Data Network

 
Higher customer satisfaction because problems are resolved swiftly (usually within an hour).

Included in VoIP Network and Data Network

   
Delivers Total VoIP and Network Visibility so that root-cause problems are resolved anywhere in the infrastructure.

Included in VoIP Network

   
Plain-English problem resolution recommendations means that UC and network engineers at any level can resolve problems.

Included in VoIP Network and Data Network