White Paper: The Four Stages of Network Troubleshooting

WHITE PAPER

Read and download this white paper on the stages of network troubleshooting.

This white paper provides a tutorial on the four stages of troubleshooting:

• awareness
• consideration
• identification
• resolution

Troubleshooting problems is the bane of any network or UC team, as they typically struggle with a number of unknowns in their environment while trying to achieve resolution and user satisfaction in a very short amount of time.

Recognizing what stage of the troubleshooting activity you’re in allows for better coordination and understanding of the troubleshooting process from a technical and managerial standpoint.

Read this white paper to learn how to optimize the troubleshooting process.

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