Consider, for instance, a mission-critical research facility that is supported by multiple organizations, each with vested interest in the studies taking place there. In such an environment, the need for uptime goes beyond basic customer service. It is a necessity. Network downtime could result in millions of lost dollars and ruined research. Even worse, businesses will be less apt to trust an organization that proves itself unreliable in a mission-critical situation. There aren’t many chances to regain the trust of a business partner when something goes wrong in your network and it crashes.
Whether your business is mission-critical or not, your customers depend heavily on your network to operate. But without the right root-cause troubleshooting technology, trying to maintain uptime is just about impossible. Networks are too complex to maintain with a traditional guess-and-check strategy. Advanced software is needed that can scan a network in real time, search for the root cause of an issue and report its exact location.
If you are looking into root-cause troubleshooting software, make sure you invest in a solution that can provide comprehensive and holistic support. The stronger you make your network, the more reliable you will be for your customers. It’s one of the best investments you will make.