The Value of an Always-on Root-Cause Troubleshooting Solution

24_7Today’s world is more connected than it has ever been. Organizations both big and small rely on a constant stream of connectively to operate, service customers and expand their businesses. In order to maintain these complex networks, many organizations have established dedicated IT teams to monitor, analyze and troubleshoot potential issues.

Yet, while IT staff members are inherently necessary to an organization’s infrastructure, and their value is simply irreplaceable, they are, nevertheless, only human.

That means that they are prone to mistakes, lapses in judgment, and sickness or injury. Human IT workers also take lunch breaks, go home at the end of the day, and have nights and weekends off. It’s simply impossible for organizations to expect their employees to provide the constant dedicated analysis and expertise that their networks now require.

To supplement their workers’ efforts, many organizations employ monitoring solutions to tell them that something is broken. When they receive an alert from their monitoring software, however, it’s rarely an easy fix due to their software’s limitations. In most cases, multiple people need to be rallied to the cause, which requires waking them up and having a conference call to try to troubleshoot the problem.

Many hours of research usually follow, and much sleep is lost because monitoring solutions don’t help troubleshoot— they only send alerts that problems have occurred.

In order to find the root-cause problem, a solution like PathSolutions TotalView should be continuously watching your environment.  That way, you will have enough data available to quickly be made aware of the location, and cause, of a problem.  Using TotalView, many issues can be resolved within minutes by a single staff member. TotalView is a complete end-to-end troubleshooting solution that doesn’t get sick, doesn’t take a break and doesn’t eat lunch; it is always on. In fact, TotalView continuously analyzes the performance of your network 24/7/365, and can quickly identify network problems and provide solutions. Moreover, since TotalView is always working, it also provides proactive solutions to issues that may potentially arise in the future, and helps organizations make the most of their infrastructure investments.

TotalView doesn’t require any expensive additional hardware during deployment, being that it resides in your existing shared-server or virtual-server environment. As such, it’s incredibly easy to install, and can be up and running in your network in less than 12 minutes!

While a root-cause troubleshooting solution like TotalView is not meant to be a replacement for your IT employees, it will certainly make their jobs (and lives) much easier. To find out more, and schedule a demo for your organization, visit here.


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