Knowing where every phone and telephony device is connected to the network as well as the health and performance of those links is important to ensure a stable and reliable VoIP/UC environment. TotalView automatically determines where these devices are connected and tracks 19 error counters, QoS configuration and usage, performance, and configuration of every connection in the entire infrastructure.
Total VoIP Visibility
Full visibility into QoS queues on MPLS links is required to run a healthy VoIP/UC environment. You can investigate queue utilization, drops, configuration, and DSCP match conditions to make sure that they are configured properly and are being used appropriately.
If you knew how your packets were being prioritized, you can quickly validate a key part of your voice infrastructure.
If a user complains about a call quality problem that happened 5 minutes ago, 5 hours ago, or 5 days ago, you can still solve the problem. TotalView’s path mapper will identify every link, switch, and router used to connect two IP endpoints and present the historic health, performance, and QoS configuration of every element along that path so it’s easy to see what happened and then drill down for a plain‐English, root‐cause resolution.
Solving the root‐causes of VoIP/UC problems has never been easier.
Our Call Simulator is a single executable – it doesn't require software to install, making it quick to run VoIP and packet loss tests anywhere in the organization.
It also doesn’t require remote agents to be deployed – you can quickly test to routers, switches, gateways, and other endpoints.
License‐unlimited, it permits testing throughout your entire organization, including remote branches and work‐at‐home call center users.
License‐Unlimited Call Simulator
TotalView provides more visibility into the status, health, and performance of SIP Trunks than any other solution. These critical links need a unique way of evaluating their operational environment, and we provide that automatically via a single, easy‐to‐disseminate report.
If you don’t know what’s happening regarding the health of your SIP‐Trunks, you’re going to eventually have a problem that can’t be easily detected or resolved.
We cover this base so you don’t have to guess or assume they are healthy.
TotalView can uniquely track where all your phones and VoIP/UC devices are connected to the network, and verify that they have healthy connections and are associated with the correct VLANs.
If you know where your phones are, you can better manage their health.
Phone Locator Report
If a VoIP/UC phone is removed or added to the network, you can receive alerts about when and where it happened. This can also be useful in the case of phone theft.
You can’t manage your phones successfully if you don’t know where they are.
Phone Move Alerting
With a single picture, you can see how your network is connected. The diagram is automatically generated so you don’t have to worry about updating it.
It’s flexible and interactive so you can move elements around and lock them in place so you can have a static or dynamic view of the environment.
The days of manually updating network diagrams are over.
Interactive Network Diagram Tool
TotalView’s Dynamic Network Map shows a live look into utilization and availability in your environment.
Links and devices are checked every 5 seconds for status and usage so you’ll have a very up‐to‐date picture of what’s happening on your network.
If a link changes status or a device becomes unreachable, an alarm will sound so you know something happened. A glance at the map tells you exactly what occurred so you will never get caught having a user know about an outage before you do.
This is perfect for a NOC monitoring screen.
Dynamic Network Map
Keeping a close eye on critical WAN interfaces is important. Having a single report that shows you what’s happening regarding your WAN links, what they are costing you, and who to call when problems occur can result in faster responses to problems and reduced operational costs.
Awareness is more than half the battle.
WAN Health Report
This means every device on your network, and every interface on every device is automatically analyzed for performance, errors, QoS, and configuration.
TotalView collects and analyzes 19 error counters on every interface. This means we know when, where, and why packets are lost, buffered, or mis-handled anywhere in the environment.
You’re responsible for the entire infrastructure — you should have visibility to match.
Total Network Visibility®
Analyze and receive alerts for VoIP calls in the system (currently available for ShoreTel).
If a user complains about a poor quality call, it may be due to your network or it may be due to the remote caller’s VoIP phone system or a cell phone. Being able to quickly evaluate if the problem is on your side or not can save a lot of troubleshooting pain:
“The call looks perfect here, so the problem must have been due to the remote user.”
This tells your users that you really know what’s going on with your network and phone system.
Keeping tabs on the performance of your overall network is important to meet SLAs.
If you don’t know its stability regarding latency, jitter, and loss, it creates a blind spot that will lead to dissatisfied users.
If you know what your PoE is doing, you can make sure that you have enough power to keep your phones operating correctly.
If you don’t know what’s powering your phones, you’ll have no answers when phones reboot mysteriously.
Users don’t like you not having answers.
We fix this.
TotalView automatically collects and analyzes 19 error counters, configuration, performance, and QoS on every interface. Anywhere and anytime a packet is dropped, buffered, or mis-routed on the network, you can see what went wrong.
No more searching through haystacks for needles – we tell you what your network already knows about problems.
You no longer need to research what it means when you see FCS errors combined with Alignment errors.
Our Network Prescription™ engine analyzes error counters and configuration to produce plain‐English answers for rapid remediation.
This is what root‐cause troubleshooting is all about.
TotalView is logically laid out so anyone in the IT organization can quickly get access to the right information and fix problems.
This enables the Help Desk and Telecom teams to resolve more problems (many with first call resolution). This prevents escalation of issues to the senior level network engineers who can now be isolated from tickets so they can focus on strategic initiatives.
Natural Language Troubleshooting is built-in.
Your entire team can now operate at a higher level because they have access to the right information on your network and can easily interpret the results.
Ease of Use
Working in break-fix mode doesn’t cut it anymore.
You need to know where the problems are in your network so you can proactively fix them.
If you knew where every misconfiguration or dropped packet existed, and why the problem was occurring, you could spend a few minutes fixing the problems before users are affected.
This means you no longer run a network that’s full of unknown mysteries – you oversee a network that is perfectly operating because you know what your equipment knows about problems.
Proactive Issue Resolution