CTO Tim Titus Discusses How to Resolve Ongoing Problems and Prevent Them from Reoccurring
This has been a jam-packed couple of months for the PathSolutions team. We’ve flown to Florida (we exhibited at the Mitel Business Partner Conference) and Hawaii (we observed the implementation and deployment of our solution in preparation for a product review—more on that in another post), worked with new customers on deploying our VoIP and network performance management solutions, talked with prospects about why Total Network Visibility® is the key to achieving high performing, stable networks and VoIP infrastructures, and laid the groundwork for the inaugural issue of our E-Newsletter. While summer is usually a time to slow down and enjoy the weather, my team would tell you that they have never been busier. So, in keeping with our busy summer schedule, I would like to invite you to a free webinar, co-sponsored by IAUG (International Avaya Users Group), that looks at what you can do to avoid VoIP call quality problems.
Any telecom engineer will tell you that the number one issue for a VoIP system is poor call quality. But merely knowing that a call is “bad” is of little value—just ask any user who has angrily reported that they experienced a very garbled phone conversation. It’s not important whether you can confirm that there is a poor quality call. What really matters is how fast you can fix that problem and better yet, whether you are able to prevent that problem from happening again. In this informative webinar, I will be joined by Hillsborough County Sheriff’s Office Telecom Systems Administrator and Avaya customer, Christopher Nemeth, to discuss the best practices for avoiding call quality problems—what is needed to resolve an existing problem as well as what you can do, from a network perspective, to ensure that all your VoIP calls are of good quality.
While the Hillsborough County Sheriff’s Office views high quality VoIP calls as the lynchpin to ensuring that day-to-day operations run smoothly and emergencies are responded to swiftly, Christopher understood that detecting call quality problems was not the issue. For him, the critical issue was resolving those problems quickly and easily, a difficult task as every involved link on his network had to be analyzed at the time the call occurred.
- Why Christopher Nemeth selected PathSolutions to manage the performance of his VoIP network and why call path mapping, historically and in real-time, is key to ensuring quality VoIP calls.
- The best practices for root-cause analysis of VoIP call quality problems and what you can do to prevent them from happening in the future.
- How PathSolutions VoIP performance management software can help you resolve all your call quality problems—isolating problems even when they occur on your carrier’s network or other third party networks.
I hope to see you there!