Remote Client Testing
When you have a WFH (work-from-home) user who is having issues with network connectivity, diagnosing the problem can be challenging, especially if you can't schedule or set up a remote session with the user. RemoteInsight will collect all of the info that you need to remotely diagnose a problem with a user's home network, including system tests, network speed tests, WiFi signal strength, neighborhood channel use, firewall performance, ISP link bottlenecks, split-tunneling misconfigurations, web page fetch issues, website performance waterfall tests, and more. The client agent sends the results to the TotalView server. The results are compiled and a notification is sent out that the data is ready to be analyzed. Without a site visit, all of the info required to diagnose the problem is at your fingertips.