If a user complains about a call quality problem that happened 5 minutes ago, 5 hours ago, or 5 days ago, you can still solve the problem. TotalView's path mapper will identify every link, switch, and router used to connect two IP endpoints and present the historic health, performance, and QoS configuration of every element along that path so it's easy to see what happened and then drill down for a plain-English, root-cause resolution.
Solving the root-causes of VoIP/UC problems has never been easier.