Ease of Use
TotalView is logically laid out so anyone in the IT organization can quickly get access to the right information and fix problems.
This enables the Help Desk and Telecom teams to resolve more problems (many with first call resolution). This prevents escalation of issues to the senior level network engineers who can now be isolated from tickets so they can focus on strategic initiatives.
Natural Language Troubleshooting is built-in.
Your entire team can now operate at a higher level because they have access to the right information on your network and can easily interpret the results.