At InfoCision, a leading provider of contact center solutions, delivering quality services is not just a slogan: it is the company’s mission that is put into practice every day. With 13 locations and 35 call centers, the performance of InfoCision’s VoIP network is a critical component to their success and commitment to quality.
Middlesex Hospital, like most hospitals and healthcare networks, operates 24 hours a day, 7 days a week, 365 days a year. Network downtime is simply not acceptable. For Mike Grous, Senior Systems Engineer at Middlesex, it was all about finding a root-cause troubleshooting solution that delivered total network visibility.
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Like most educational institutions, much of Wenatchee Valley College’s (WVC) communications and processes take place online. For Chad Evans, WVC’s Systems Architect, it’s all about reliability. “Our network supports two campuses and more than 9,000 students and 500 staff. With PathSolutions, I am able to continuously monitor the network and fix any network issues before they become problems.
At Tommy Bahama, it’s all about their stores and, of course, their upscale Island lifestyle brand. What keeps them running smoothly? According to Roger Eastman, Tommy Bahama’s Network Administrator, it begins with an efficient network: “Managing performance on a remote network like this can be difficult, but with TotalView, it’s a snap!”
For the City of Winter Park in Florida, a high performing network ensures that day-to-day operations run smoothly and emergencies are responded to quickly. It’s up to Parsram Rajaram, Winter Park’s IT Manager, and his team to keep the network running. “Not just running,” said Rajaram, “but operating at optimal performance. It’s a constant balancing act between cost and performance which is why we selected TotalView to monitor and manage our network.”
Trying to stay up with glitches in their network was a thankless job prior to the installation of TotalView at Superior Industries. In fact, the system administrator developed a seven-step process to accomplish what now takes place seamlessly all the time.